Diary Testimonials

Diary Testimonials

'Warts and All' testimonials from our customers.

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Leitrim Marina HotelWe find the software efficient, well designed, dependable and an extremely useful addition to the operation of the hotel.

Prior to the using the diary system, the hotel operated your channel manager software and a website designed by Accubook. Both excellent products in their own right. Bookings were recorded manually using a paper diary and folder type system. This involves time consuming printing and handwriting and use of a lot of tipex! It is also highly susceptible to human error.
We have obligations under data protection and credit card PCI regulations to safely process guest data. Recording, storage and the subsequent destruction of guest credit card and contact details was particularly problematic.

We switched to the online ‘Accubook Diary’ system in February 2017 and the benefits have been immediate.

I have received highly positive feedback from the reservation team in relation to the ease of use, dependability and seamless transfer to ‘Accubook Diary’. We allocated two days for the changeover to include staff training and software changes, all progressed in a professional manner.

Due to the importance of our guest reservation system, I have personally overseen the switchover and would like to congratulate all the team at Accubook on the delivery of a well-designed, user friendly and powerful product. The quality of customer service and courteous assistance has been superior.

I highly recommend this excellent product.

Robert, Leitrim Marina Hotel
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Durban ResidenceI am using Diary at my B&B for the past 4 months and I love it. It made bookings transfer, invoicing, shift reconciliation, booking tracking and other operation so much easier. I save so much time that I can use doing other jobs in the business. My staff got more time to do other necessary duties and they love it as I do. It's very easy to operate, navigate through it. Diary has a live chat feature where the guys are always there to help if you experience any difficulty. The Diary is constantly improving through the feedbacks from users and getting updates. I highly recommend to anyone running hospitality business.

Peter, Durban Residence

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OaklandsAfter working with myguestdiary.com for 7 weeks I think I should give you some feedback;
The reservation system is very good having it linked to the booking.com expedia,etc. is excellent it saves a lot of work.. You don’t have to worry about opening and closing rooms, the system does all that for you.

There are a few things that I would like to see in the future if possible: Housekeeping report should not have any extras of food and beverage printed in that report,  when you have a hotel with 20 rooms 6 of those rooms have drinks and food posted to their account every night on the 5th day the report will be 3 or 4 pages long.

Also the arrivals report does not need the cost of the room printed in it.

The management reports needs to let you know how much food,wine and beverage has been posted not just a figure as extras.

I know this is early stage yet but I think if you work on this few things combined with the reservations I think you will have a no 1 hotel system.

Norberto, Oaklands Lodge Jersey

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Ballyliffin TownhouseWe have recently changed to The Diary from Accu Book.

We have found the Diary is extremely user friendly and can do so much more than our previous system, with a lot less time spent in front of a pc.

A lot of the risk of mistakes/human error have now been taken away from the booking process, which leaves us more time now to focus on our customer.

Cathal Ballyliffin Townhouse