What Do Customers Say About AccuBook?
Don't take our word for it, see what customers are saying about AccuBook. We currently have over 350 customers worldwide using the AccuBook system to manage their accommodation businesses, see what you are missing out on today!
Almanii B&B, Dublin, Ireland
"I have been using AccuBook as my channel manager and online booking system for the past year.
In general I have found them very easy to deal with, very efficient when I have any queries and quick to respond.
For me customer support is everything and these guys certainly have not let me down.
My website design was quickly setup and any changes I required were made promptly until it was to my satisfaction.
The Accubook system itself I find very easy to use, charges are as agreed each month with no fees on any online bookings via my own website.
I have attended a workshop they held to help keep their clients informed and up to date which I found very useful."
- Mary O'Leary, Owner, Almanii Bed & Breakfast, Dublin, Ireland
Ashling House, Dublin, Ireland
"Accubook strive to provide their customers with excellent customer service,it is and always will be a hallmark of our business'these were the words i remember from Andy from AccuBook when i first met him.
Having been involved in a few hospitality businesses before i knew what i wanted in an OTA but coming into the hotel sector for the first time was daunting.
I have to pay tribute to the professionalism of the whole AccuBook team in guiding us through their website,their operation and support.The on going support we have recieved has been excellent.The head office team is very experienced,professional and hands on,they very regularly visit us and we know they are always on the other end of a phone.
My staff and i find the Accubook system really easy to use,its so easly accessible and customer friendly,having no hesitation in training new staff on it plus they provide constant updates regularly,which all staff can access and learn from.
But most importantly there are no hidden costs,no additional fees are add-ons,i pay monthly for the service i recieve and particularly found Accubook cheaper than other OTA's.
Finally i would like to say to anyone who is considering dealing with an OTA to strongly consider Accubook,they have a great product and are really good people to deal with."
- Miceal Cunningham, Owner, Ashling House and Willow House, Drumcondra, Dublin.
Merriman Inn, Galway, Ireland
"I for one am a strong believer in making life easy! Accubook delivers on this and much more.
I have personally worked with Accubook now for probably 8 years and can state undoubtedly that it has helped our Business grow. It makes managing our bookings simpler and controlled.
Andy is always at the other end of the phone and will always have sound words of advice, given in an extremely patient manner.
Andy & Gerry are up to date on the latest tricks & marketing ploys, if I listened to these guys all of the time I would not need to pay out for marketing expertise!
The system is user friendly and full training is provided, all our front office staff are savvy on its uses, using this system saves on time, money and grey hairs for me!
So delighted Andy called to our hotel on a cold, wet, winters evening way back!"
- Maggie, Front Office Manager, Merriman Inn, Kinvarra, Co Galway, Ireland
Hotel Newport, Mayo, Ireland
"AccuBook was recommended to me 12 months ago when the hotel had just re-opened and the main thing that I could remember at the time was how helpful Andy and his team were.
Nothing was any trouble and whatever I asked for they would accommodate no problem at all.
They came up with many suggestions and the website turned out really well.
The customer care I can never fault and whatever queries have come up or any questions raised are always fulfilled if not straight away within half hour."
- Michelle Murphy, General Manager, Hotel Newport, Newport, Co Mayo, Ireland
Egans Guesthouse, Dublin, Ireland
"AccuBook is by far the best channel manager around...from all angles! Not only is it the best value for money, but it is so easy to manage and we never have to worry about overbookings anymore.
They take care of everything for you. We had been doing our rates & availabilities every single day and evening time - it was ever so time consuming.
It's great to know that all of this is under control, so that you have plenty of more time to focus on other issues/work.
We felt welcomed right from the very 1st telephone call ( to enquire about Accubook ) so much so, that we agreed to sign up that very same day!
They have excellent customer service, in that emails are responded to within 5 minutes and there is always someone on the other end of the phone...no annoying "hold" music or no having to dial 1 for this or dial 2 for that - just a direct line straight through to a member of their team, which is fantastic and they are always willing to help.
We were so happy with their service that we decided to ask them to also manage our website - their commission rates are unbeatable.
It's so easy to install and to set up and it's an absolute gem to work with! We would have no hesitation in recommending to other businesses and if fact, we already have."
- Lisa, Manager, Egans Guesthouse, Glasnevin, Co Dublin, Ireland
Archways B&B, Rosslare, Co Wexford, Ireland
"Just a note to say thanks for the development of the new website, it looks great.
Both Eileen and I have found AccuBook to be the simplest yet most comprehensive system we have used over the many years of being in this business.
Set up was quick and the help from you and your team was invaluable. It is especially comforting to know that there is someone at the end of a phone and your responses have always been very quick, helpful and effective, more than we can say for Booking.com, Expedia etc.
On that subject, our commission fees have reduced considerably with almost 75% of bookings now coming direct to our website.
Keep the updates coming, they’re always welcome and keep my marketing strategy on target.
- Chris & Eileen Hadlington, The Archways Bed & Breakfast, Rosslare, Co Wexford, Ireland
The Glencarn Hotel, Monaghan, Ireland
"We have been using AccuBook as our booking engine for many years. They offer excellent customer support, with an easy to use system with no hidden costs.
When they redesigned our website last October (at no additional cost), they converted all our information, consulted us on every step and made the transition very stress free. "
- Julie, Marketing Manager, The Glencarn Hotel, Castleblaney, Co Monaghan, Ireland
College Crest B&B, Galway, Ireland
"The AccuBook system has been of tremendous benefit to us since we decided to use it to assist in our on line bookings.
It looks after all our bookings online now,it is very easy and user friendly. It means we only have to adjust the allocations and rates of rooms only once and all other sites are updated automatically.
This saves us hours of administration and we have a lot more time to spend on other normal duties in the running of a b and b.
We pay a fixed monthly rate which is very reasonable with no hidden charges so it makes it easier to keep track on costs.
Customer service is very good also if we have any questions or need some advice.
We are very satisfied with the service from AccuBook and will continue to work with them in the future."
- Helen Cunningham, Owner, College Crest B&B, College Road, Galway City, Co Galway, Ireland
Kee's Hotel, Donegal, Ireland
"We have been an AccuBook customer form the better part of 10 years and I would have to say that we would not be in the Online Position we are in without them.
The Accubook system is easy to install and very quick to set up. The introduction of the Accubook Channel Manager was a godsend and over the years has allowed us to grow our online business tenfold. We are now able to manage all of our online inventory in one location giving us greater flexibility and time to manage our rates and availability across not only our own website but the many OTA's in the market place.
Their customer support is beyond compare, there is always someone at the end of a phone or a computer to offer support or advice when it is needed.
The system offers constant updates and the back office software they provide allows me not only to monitor my online demand but also gives me complete control over my website content.
There are no hidden costs and Accubook offers the lowest commission based booking on the market allowing me to maximize my online revenue.
The Accubook System offers me, complete control, flexibility, up to date reporting software, financial reports, instant close outs and above all it is so easy to use. I couldn't imagine my online business without it."
- Paul Patton, Kee's Hotel, Stranorlar, Co Donegal, Ireland
Hylands Burren Hotel, Clare, Ireland
"The AccuBook system is intuitive in design and is therefore very easy to understand and use.
It allow us to update both web content and availability real time at any time of the day or night which suits very many small hotel owners.
When we choose to contact Accubook for clarification or advise, their responsiveness is exemplary and comprehensive.
Their costing model is not only transparent with no hidden extras it is extremely fair and very competitive.
Based on our experience, I have no hesitate in recommending AccuBook to work as a trusted partner of your business."
- George Quinn, Owner, Hylands Burren Hotel, Ballyvaughan, Co Clare, Ireland
The Glen Guesthouse, Dublin, Ireland
"Selecting “AccuBook” as our booking engine and channel manager has proven to be an excellent choice over the years, with the best feature being its number of connections to other booking engines, thus making it possible to update availability and prices from only one website, enabling the staff to increase productivity by spending less time on other booking engines.
We found the system to be user friendly with easy set up features, and they have friendly and efficient customer support team, always there to help with arising issues."
- Rossi, Manager, The Glen Guesthouse, Gardiner Street, Dublin, Ireland
Oranhill Lodge B&B, Galway, Ireland
"We have been using the AccuBook system for almost four years. Initially we were interested because we found their offer to be competitively priced. The initial setup was smooth as Andy put in a lot of work to ensure that all our channels were up and running in a very short period of time. The system is very user friendly and any room or price updates can be made with ease. In addition there is a lot of inbuilt flexibility which makes for easier usage.
The biggest plus of the Accubook team is their customer service and speed of response. We have always found Andy and Gerry to be more than helpful and we feel that they are genuinely interested in our business.
In the past we have used other systems but none of them come close to the overall package offered at AccuBook."
- Michael O'Neill, Owner, Oranhill Lodge, Oranmore, Galway, Ireland
Murphys Hotel, Sligo, Ireland
"The best bit of business we did was to set up the AccuBook system, it's easy to use and quick to set up.
We recently got connected to the channel manager and the only mistake we made was we should have done this a few years ago.
Good customer support and constant updates coming. If in any doubt please make contact with me."
- Paul Murphy, Murphy's Hotel, Tubbercurry, Co Sligo, Ireland
Ard NaBreatha, Donegal, Ireland
"Channel manager, Highly recommend, AccuBook do all the work, they keep it simple and straight forward for the customer to use.
100% customer service, always there when you need them .Great teamwork. Theresa ard na Breatha."
- Theresa, Owner, Ard na Breatha Guesthouse & Restaurant, Donegal Town, Co Donegal
An Grianan Hotel, Donegal, Ireland
"I just love working with AccuBook for numerous reasons. In my demanding position, I need a system that is; secure, reliable and efficient. Accubook gives me that stability and allows me to keep An Grianan Hotel recognized as one of the finest Hotel’s in the Northwest. The user interface is easy to use and flows systematically throughout.
I am from a Technical background hence know my way around many Software applications. I can therefore state that Accubook is an extremely well designed system and easy to pick up and use no matter what your level may be. What I also love about Accubook is the Support. You will always be able to speak with someone via email or on the phone etc. Their Support Team are extremely knowledgeable and are always eager to help with any issues that may arise with quick effect. They will not rest until the issue is resolved and that I am happy. Another plus factor for me with Accubook is their ability to keep moving forward with technology and the needs of the Hospitality sector.
They continue to keep at the forefront of Marketing and technology in order to provide Hotel’s/B&B’s with a competitive edge and meet the needs of their clients. For me, working with Accubook is a must. They have a fantastic product, friendly, competent staff, not to mention provide these quality services at very reasonable rates with no hidden fees and at a fraction of the norm Online Travel Agents. I am only too pleased to say that I’ve been successfully working with AccuBook for many years now and you too could enjoy a long and fruitful relationship like I have."
- Ron Kerrigan, Revenue & Marketing Manager, An Grianan Hotel, Burt, Co Donegal, Ireland
Celtic Lodge, Dublin, Ireland
"We have being using Accubook for nearly two years, and have nothing but great things to say about the system, the support & the customer service.
We started to use the Channel Manager system to stream line the ever increasing OTA business, it saves us some much money in staffing costs and on overbooking’s. The whole system is so easy to set-up and use, it allows me to better manage my on-line business, and the ability to prioritise my online availability, makes sure that I gain maximum revenue from each booking. I recommend any accommodation provider to think very hard about, what this system can do for you. I also use Accubook to manage my own website & on-line reservations, but costs, much lower than OTA commissions. Which means less commission payments, and increased revenue per booking. I find the customer support fantastic, and there is always someone available to answer my questions, which is just great, as we run a 24hr business, and not everything happens between 9 & 5."
- Paul O'Boyle, Celtic Lodge Guesthouse, Dublin 1, Co Dublin, Ireland
Bohemiaz Resort, Cambodia
"The best thing about accubook is the customer support and service. Andy and the team know how to treat their customers and have always been at the end of the phone or email when I've needed them. The prices they charge are amongst the lowest on the market representing fantastic value for money. The system is simple to use and their constant innovation means they are always keeping up with current travel trends. I particularly love the Facebook and tripadvisor integration which increase direct channels to market. I would highly recommend giving them a try."
- Michelle, Owner, Bohemiaz Resort, Cambodia
Annandale B&B, Dublin, Ireland
"AccuBook have changed my life in regards to the everyday management of my small B&B, before AccuBook I would spend hours up-dating calendar's and checking my site daily.
Thanks to accubook this is no longer a worry or time comsuming, my new website is modern, and very proffessional., is up-dated daily and maintained to the highest standard.
Their customer support is fast and there is always someone on the end of the phone with advice anytime, problems which are few are dealt with immediately, no waiting for call backs.
My new website has been received very well and is generating double figures since installed.
Also there are no hidden cost, and the system is way cheaper than any other OTA, I would highly recommend AccuBook without any hesitation!"
- Julie Mahon, Owner, Annandale Bed & Breakfast, Dublin, Ireland
Lisbon City Hotel, Lisbon, Portugal
"I highly recommend it! Is is very easy to use and there are no hidden costs! The setup is also quick. I couldn`t manage without it!"
- Chaina Dhanani, General Manager, Lisbon City Hotel, Lisbon, Portugal